Notice to patients Re: Covid-19 Virus


Update: 18/05/2020


I am delighted to be able to announce that Still Point Osteopathy is now open again. Certain rules restrict who is able to book an appointment at this time, so please read carefully below.


Throughout this Covid-19 crisis, osteopaths have been allowed to continue working. However, Still Point, along with the vast majority of other UK practices, decided to close until it became clearer just how we could provide as safe an environment as possible for patients to visit.


I have been working hard to put the correct procedures in place to bring practice operations in line with the required infection control guidance, including the use of PPE where necessary. These measures are particularly stringent as the patient-practitioner interaction inevitably requires contact within the 2-metre social distancing space to which we have all become accustomed.


Whilst I am now able to accept bookings for consultation/treatment, the following four criteria must apply to any patient wishing to attend the practice:


1.       Asymptomatic - no temperature of > 37.8 °C, sore throat, persistent cough or breathing difficulty


2.       No recent contact (last 14 days) with anyone who is symptomatic or Covid-19 positive


3.       Not deemed to be ‘clinically vulnerable’ – see this link for more details:



4.       Your need for osteopathic treatment is ‘urgent’ – you might interpret this as a pressing need for consultation/treatment due to pain or other symptoms. You may feel as though your discomfort would not simply abate through rest, stretching or exercise and that some form of intervention is necessary. It may also mean that if you did not come for treatment you may consider turning to the NHS (your G.P. perhaps) for advice, diagnosis, medication, physiotherapy etc.


Patients in higher-risk categories, or those who wish to return for less urgent treatment (such as regular maintenance visits), are requested to wait just a little longer until guidance suggests I can open up to a broader spectrum of patients. However, if you don’t fit the criteria, but are concerned about your pain or any other symptoms, then please do not suffer in silence. You should contact either myself, your G.P. or NHS 111 for a telephone consultation in order to ensure you receive appropriate care. 


Adhering to these four criteria, in conjunction with the hygiene procedures and adaptations I have put in place, should serve to minimise the risk to anybody attending the practice, as well as myself.



I am not currently using my reception service, so you can make an appointment using two methods: 

1.     Online booking via this link:     



2.     Call and leave me a voicemail and I’ll ring back to arrange an appointment (01539 730102) or enquire via email (james@stillpoint-thelakes.co.uk)


Existing patients can do either. New patients cannot book online at this time so please call or email to arrange an appointment.



I have made several adaptations to the practice so please be aware of the following before attending: 

Please bring your own towel, two if possible.

One hygiene measure implemented at the practice is to reduce the amount of linen being used. Therefore, you will be laying on the treatment bed with only a disposable tissue covering. I encourage you to bring your own towel to lay on instead, plus a second to use as a blanket for warmth and modesty. Large bath sheets are preferable.


Please be prompt.

I am booking in each patient with a 30-minute gap between each. This minimizes crossover where two patients may meet in my small waiting area, whilst also allowing me time to clean surfaces between each patient and change clothes and/or PPE equipment. Please arrive as close to your appointment time as possible, and please don’t be offended if I don’t have as much time to chat afterwards as usual.


Please wear a mask if possible.

If at all possible, patients are requested to wear their own face mask for the duration of their appointment. Please apply your mask before entering the premises, and retain until after you have departed. If you would like to wear a mask but cannot source or create your own, I can provide one for you. However, I need to protect my supply as much as possible due to uncertain lead times on delivery so this should be a last resort please.


Please excuse my appearance!

Because we are likely to require close contact with each other, I am obliged to adhere to certain PPE guidance. I will be wearing a mask. I will likely be wearing a plastic apron too (to stop cross-contamination between patients) but I may also decide to change clothes between each patient instead of using an apron to limit plastic waste – in which case I may be wearing a t-shirt or clinic coat instead of my usual attire.


Please attend the practice on your own where possible.

Unless, of course, you wish to be accompanied by a chaperone to make you feel more comfortable, or you are accompanying a child who is attending for treatment. 


Please wash your hands on arrival.

There will be hand-sanitizer available on arrival, or you can use the bathroom sink upstairs if you prefer. 


If you have any questions or would like any clarification on the above, please do get in contact. 

I look forward to welcoming you to the practice in the near future.



Welcome to Still Point 

by James Conway M.Ost. - Osteopath


Still Point is a small, but busy, osteopathic practice based in the market town of Kendal. The practice was chosen for its location; set in the heart of the town yet retaining a sense of peacefulness and calm. Situated on a narrow cobbled lane just opposite ‘Quiggins’ mint cake factory, there are views over the rooftops towards Kendal castle and the nearby fells.


The practice was established in 2001 by my father, Clifford Conway, and like him I trained for four years at the European School of Osteopathy (ESO) in Kent. I qualified in 2018 and returned to settle in my hometown with my wife, Jo. It was a great privilege to take over the running of my father’s practice, and the care of his wonderful patients, while he eases into a well-deserved retirement.


Still Point can be described as being a true family practice. I have experience in treating patients of all ages and with a wide spectrum of complaints, applying osteopathic principles with a holistic approach. As no two patients are alike, treatment is always tailored to the individual’s needs, preferences and sensibilities and I use a variety of different treatment approaches. A common perception of osteopathy is that we often “crack backs”, but whilst spinal/joint manipulation may be incorporated where appropriate, the majority of treatment is very gentle, utilizing cranial/functional methods, articulation and soft tissue techniques. 


I am very enthusiastic about one particular osteopathic methodology known as S.A.T. (Specific Adjusting Technique), the details of which can be found in the dedicated section above. Also, having suffered a prolapsed (“slipped”) intervertebral disc myself whilst training, I took a special interest in the treatment of such injuries and this became the subject of my Masters research dissertation. Furthermore, I thoroughly enjoy working with expectant mothers and babies. As the body changes throughout pregnancy, there is an increased physical demand placed upon it, especially around the spine and pelvis. Osteopathy can help to alleviate strains by better allowing the body to adapt to these changes. Osteopathic treatment may also be beneficial to babies and children at all stages of development.


Why is the practice named ‘Still Point’? This is a concept integral to cranial osteopathy, in which my father and I both trained. In osteopathy, the still point represents a moment of balance, stillness and calm. For my father, this is what he wanted his practice to represent and thus ‘Still Point’ was born in 2001. If you’d like to know more about the still point phenomena, please see the ‘Foundations of Cranial Osteopathy’ section.


Please explore this website for information regarding the history of osteopathy, what problems it might help you with, and what to expect from consultation and treatment at Still Point. 


If you think I might be able to help you, then I would be glad to welcome you to Still Point.


For appointments please see dedicated section above or...

Register as a patient and book online using this link:




 Or alternatively call us on:

01539 730102